Return & Refund Policy

1. Consumable-product returns

For food safety and hygiene, consumable products cannot normally be returned or exchanged after dispatch simply because you changed your mind. This does not affect remedies available for a product that is damaged, leaking, incorrect, expired, missing or otherwise not as described.

2. When we can help

• The item arrived damaged or leaking.
• You received a different product or pack size from the one ordered.
• An item shown in the delivered order is missing.
• The product was expired on delivery or has a verified quality issue.
• The order was cancelled by us after payment.

3. Report an issue within 48 hours

Email hello@flavoursofkonaseema.com within 48 hours of delivery. Include your order number, a clear description of the issue, and photographs of the outer package, shipping label and affected product. Keep the product and packaging until we complete our review. This information helps us investigate with our fulfilment and delivery partners.

4. Items we cannot accept

• Opened or used products unless the issue is a verified defect or quality concern.
• Damage caused after delivery, including improper handling or storage.
• Requests based only on personal taste, preference or change of mind.
• Items without sufficient order details or evidence to reasonably verify the issue.
• Requests made after the reporting period, unless required otherwise by applicable law.

5. Cancellations

You may request cancellation before dispatch. We will try to accommodate the request, but cancellation cannot be guaranteed once packing or shipment has begun. If we accept a prepaid cancellation, the eligible amount will be returned to the original payment method.

6. Resolution and refunds

After reviewing an eligible claim, we may offer a replacement, refund or another appropriate remedy. Approved refunds are sent to the original payment method; cash-on-delivery refunds may require verified bank or UPI details.

Refund processing is typically initiated within 5–10 business days after approval. Your bank or payment provider may take additional time to display the credit. Original delivery charges are refunded when required by law or when the entire order is eligible because of our error.

7. Contact us

For cancellations, delivery issues, returns or refunds, contact hello@flavoursofkonaseema.com with your order number. We will review the circumstances fairly and respond with the next steps.