Privacy Policy

1. Who we are

This policy explains how Flavours of Konaseema collects and handles personal data when you browse our website, create an account, contact us or place an order. For privacy questions, contact us at hello@flavoursofkonaseema.com.

2. Information we collect

• Account details such as your name, email address, phone number and sign-in credentials.
• Delivery and billing details, including addresses and order instructions.
• Order, payment-status, return, refund and customer-support records. We do not intentionally store complete card details.
• Technical information such as IP address, browser type, device information, pages visited and security logs.
• Information you choose to provide through reviews, forms, WhatsApp, Instagram or other communications.

3. How we use information

• Create and secure your account, authenticate sign-ins and keep your cart available.
• Accept, process, deliver and support your orders.
• Send transactional messages about accounts, orders, deliveries, returns and refunds.
• Respond to enquiries and prevent fraud, misuse or security incidents.
• Improve our products, website and customer experience using aggregated or operational insights.
• Send promotional communications only where permitted, with a way to opt out.

4. Legal basis and consent

We process personal data to provide products and services you request, comply with applicable law, protect our systems and pursue legitimate business purposes. Where consent is required, you may withdraw it through the available controls or by contacting us. Withdrawal does not affect processing already completed or information we must retain by law.

5. When information is shared

We may share only the information reasonably required with delivery partners, payment providers, hosting and technology providers, communications services, professional advisers and public authorities where legally required. Service providers are expected to use the information only for the services they perform for us.

• We do not sell personal data.
• If our business is reorganised or transferred, relevant information may transfer subject to appropriate safeguards.
• Some providers may process information outside your state or country, subject to applicable legal requirements.

6. Retention and security

We retain information only as long as needed for the purposes described here, including order fulfilment, tax, accounting, dispute resolution, fraud prevention and legal obligations. Retention periods differ by record type.

We use reasonable organisational and technical safeguards. No online system is completely secure, so please use a strong password and tell us promptly if you suspect unauthorised access.

7. Your choices and rights

Subject to applicable law, you may ask to access or correct your personal data, request erasure where appropriate, withdraw consent, raise a grievance or nominate another person to exercise rights in permitted circumstances. We may verify your identity before acting on a request.

• Send requests to hello@flavoursofkonaseema.com.
• You may opt out of marketing messages without affecting service-related communications.
• You can manage browser storage through your browser; disabling essential storage may prevent account or cart features from working.

8. Children

Our store is intended for customers who can enter into a valid purchase. We do not knowingly seek personal data from children for targeted advertising. A parent or lawful guardian should contact us if a child has provided information without appropriate authorisation.

9. Updates and contact

We may update this policy when our practices or legal requirements change. The latest version will appear on this page with its updated date. Questions or grievances can be sent to hello@flavoursofkonaseema.com.